Christopher Sonny ILSON

 

Bellevue, WA 

Cell: 951-310-1508 / Email: askpcguy@gmail.com

·   Demonstrating a high level of hardware and software troubleshooting, diagnosis and repair, my 10+ years of progressive experience within the I.T. field is an invaluable asset. 

·   Over eight years of on the job experience providing excellent end user support in a Windows Desktop networked environment.

·   Developed an expert level of expertise in the over 10 years of computer use in the areas of troubleshooting, diagnosing and repairing both hardware and software problems.

·   Completed Microsoft E-Learning for Supporting Windows Vista in an Enterprise environment.

·   Provided support for Dell and HP computers, servers and laptops since 2007.  Hardware part replacements performed under warranty at client site.

 

 

Preventative Maintenance	Networking Hardware	Networking Software
Networking Technology	System Assembly	Troubleshooting
Adobe Photoshop	Windows 2000 Pro / Srv	System Upgrades
Windows XP Pro / Home	Advanced DOS Skills	Hardware installation
Printer Support	System Administration	Active Directory
Spyware Removal	Virus Clean up	Data Recovery
Asset Management	Helpdesk Experience	Warranty Repairs
Server Management	Remote support	Field Support Technician
Business Device Support	Some Datacenter experience	Deployment of new equipment

 

I.T. Experience:

Paccar ITDJune 2015 to Present

Working as an Operations Analyst in the Enterprise Command Center, job duties include Windows Server monitoring, ticket triage, network operations monitoring and automation of Windows Server Patching using Powershell.  Also responsible for Windows Server patching using SCCM and rebooting.  Additionally, provide Tier 1 helpdesk phone coverage for off-hours support.  Perform file restoration using Symantec Netbackup for end users across the company.

 

Adecco TechnicalMay 2014 to June 2015

Working as a Support Analyst Contractor at Paccar, job duties include System Center Operations Manager console monitoring, creating tickets based on alerts and resolving issues according to internal knowledge base articles.  Using Excel VBA, worked to create a macro that simplifies Outage Notification emails.  Provided PowerShell automation to improve efficiency.

 

Apollo ProfessionalFebruary 2014 to May 2014

Server Move Contractor with Zones, INC was responsible for moving servers between data centers and installing new out of box servers.  Duties also included cabling servers according to Microsoft Lab Best Practices.

 

BrickRed SystemsSeptember 2013 to November 2013

Support Engineer Contractor on-site at 343 Industries, worked as end user support in addition to providing break/fix support for server infrastructure.  Was also responsible for Server relocation and Server deployment.

 

Wimmer Solutions (On-site at Microsoft)September 2012 to May 2013

As a Lab Support/Engineer Contractor working within the Server and Tools Business provided hands on server lab support at Microsoft.  Daily duties included working on customer submitted server break/fix tickets and new server deployments which includes racking cabling and deploying the OS.  Obtained warranty replacement parts from Dell and HP for rack mounted servers and desktop form factor computers.

 

CompuCom (On-site at Microsoft)July 2012 to September 2012

As a Tier 2 Support Analyst daily responsibilities include:  Monitoring internal ticket system for Server alerts and customer inquiries.

Working with Server 2008 R2, Hyper-V, SQL 2008 and IIS.  Run customer provided SQL database queries.  Also responsible for applying monthly security patches on servers.

 

Aditi (On-site at Microsoft)April 2011 to April 2012

Incident Coordinator working in the Developer Division at Microsoft responsible for monitoring build server hardware running internal software.  Investigate server alerts from hardware or Operating System components.  Supports build servers to ensure 100% availability to the build team.  Windows Server 2008 R2, Hyper-V, SQL Server and Clustered Server software support.

 

Insight Global (On-site at Microsoft)Mar 2010 to Feb 2011

Tier 1 Support Engineer on-site at Microsoft Game Studios responsible for responding to customer inquiries and Microsoft Operations Manager and System Center operations console alerts on Windows 2003 and 2008 (including R2) servers.  Create ticket for initial problem investigation.  Troubleshoot SQL Server 2005 and 2008 failed backup jobs, investigate IIS issues and create user accounts in Active Directory for secure FTP system used by external customers.  Experience with managing and troubleshooting virtual servers running on Hyper-V physical host servers.  Utilized live migrate of virtual servers to apply security patches to host Hyper-V physical servers.  Provisioned user accounts in Active Directory for Secure FTP system, used by external customers.

 

Siemens Contract from Native StaffingDec 2009 to Dec 2009

PC Technician working on a project at the Washington Mutual (Now JP/Morgan Chase) Datacenter in Tukwila, WA Physically verify the Asset tag and Serial numbers for servers and various networking devices on the datacenter floor using a USB barcode scanner.

 

Computer Merchant (For CSC) at Farmers InsuranceSept 2009 to Dec 2009

Contractor hired by The Computer Merchant for CSC at Mercer Island for Farmers New World Life.  Image new Dell desktop and laptops, backup user data and restore on new computer.  Install additional software onto desktop or laptop, deploy to end user and complete asset tracking worksheet.

 

Aditi (On-site at Microsoft)July 2008 to July 2009

Contractor working Lab Support/Engineer to support internal Microsoft build tracker system for the Windows Mobile Product Group.  Create tickets in response to customer inquiries within SLA.  Investigate Windows Mobile 7 and 6.5 build failures and provide feedback to developers.  Manage server farm remotely, open trouble ticket on faulty hardware for lab technicians to diagnose and repair.  Manage health of server farm including patching, updates, software installs via batch or VB scripting.  Volunteered to help EPS (Engineering Productivity Services) with lab moves and other misc. projects.  Supported Windows Server 2003.

 

CompuCom at FluorOctober 2007 to July 2008

Working as a Desk side Support Technician, troubleshoot and repair desktop computers and laptops within SLA.  Repair LaserJet Printers and install computer equipment.  Troubleshoot Lotus Notes problems.  Demonstrated customer service skills by being selected to pilot a special HR Laptop encryption project for executives.  Windows XP Desktop and laptops network environment.

 

IntraTek Computer, incJuly 2007 to September 2007

Working at the University Of La Verne As A Desktop Support Technician, troubleshoot and repair problems with desktop computers running Windows 2000 Professional and Windows XP Professional.  Also provided support for the Novell Client and desktop printers.  Installed and supported Microsoft Office 2003 and also supported earlier versions of Office.

 

San Bernardino County DPSS (EDS Contract)May 2007 to July 2007

Computer Installer, worked to unbox and install new computers for the County of San Bernardino Department of Social Services.  Collected asset tag and serial numbers, and entered domain information upon first powering on computers.

 

 

Riverside County DPSS (Project for Jaguar Computer)April 2007 to May 2007

Working as a Computer Deployment Technician, re-imaged existing Dell Workstations using Novell’s ZenWORKS.  Also worked as part of the initial user survey team, collected user information and ran backup scripts on workstation.

 

Ingram-Micro (Contract with ACS)March 5th to 9th, 2007

Desktop Support Technician, responsible for repairing client MS Outlook 2003 profiles and verifying contacts and calendar items present.  Worked with offsite Exchange Messaging team to repair and troubleshoot mailbox sync issues.  Updated, synchronized, and troubleshoot wireless Blackberry and Treo devices.

 

Tilly’sJanuary 2007 to February 2007

Working as a Helpdesk Technician, troubleshoot point of sale IBM computers running Windows XP, repair DSL connectivity and support internal corporate users.  Troubleshoot thermal receipt printers, handheld bar code scanners and pocket PC handheld price checker.

 

TeamLogicIT, dba CompuExcel   (Contract to Hire)August 2006 to October 2006

Help Desk Engineer, providing Windows Small Business Server 2003 support to clients.  Troubleshoot Exchange, Active Directory, and remote access connectivity problems.  Work with Internet Service Providers to resolve mail exchange problems.

 

LA Fitness, LLCJuly 2005 to June 2006

Working as a Hardware Repair and Inventory Technician demonstrated the ability to troubleshoot, diagnose and repair computer hardware, monitors and laser printers.  Activate warranty parts replacement for equipment.  Prepare computers/equipment with required configuration for field computer replacement, package and ship equipment to out of state locations.  Participated in cross-training with the helpdesk technicians; and identified the need to use imaging software such as Symantec Ghost.

 

Tech LaunchMarch 2004 – April 2005

Lead Computer Support technician responsible for; visiting offices with computer failures, diagnosing and repairing computer hardware.  Replace faulty hardware, virus cleanup, full reformat with data backup. Build new systems, backup office server data. Consult users in the use of computer technology so they can complete their job.

 

Lake Elsinore Unified School District(2 weeks)January 2004

Working as a Computer Support Technician, troubleshoot common computer problems in a networked environment.  Login problems, hardware problems, application errors, and update software.

 

Exxon-Mobil Refinery(Short Term Contract)November 2003

Working as a Computer Support Specialist under direction of GIS at job site, inventory all computer systems in assigned area.  Then update asset tags and SMS systems with inventory results.

 

RSI Bearings(Short Term Contract)November 2003

Co-Team Lead during new system deployment.  Provided second tier support for all technicians.  Backup user data, deploy new system, and restore user data.

 

Ameriquest Mortgage(Short Term Contract)October 2003

As part of a team, un-cable computers and package for moving.  Re-cable computers in their new locations, paying strict attention to cable mess.  Verify systems fully operate at new location.

 

CompUSA(Short Term Contract)October 2003

Under direction from team lead, run audio-video cables and install HDTV, projection, and plasma TVs for in store displays.  Second site, was responsible for planning cable layout and implementation of plan.

 

Wachovia Securities                 (Short Term Contract)              October 2003

Rollout of 30 new Dell workstation computers.  Perform scripted backup to server, deploy new hardware, restore saved data and test new system.

 

Washington Mutual Loan Fulfillment Center(Short Term Contract)October 2003

Rollout new systems; perform scripted QA procedures for 175+ employees for Washington Mutual Loan Fulfillment center.  Map network printers to new computer systems.

 

 

Various Companies

·   Support Computer End Users

·   Remove Virus infection and update Anti-Virus Software

·   Install Security Patches

·   Configure and setup computer lab in a school setting

·   Performed Computer System Assembly for HP/Compaq

 

Various Companies

·   Three to four years of employment in industrial and warehousing

·   Forklift usage, palletizing, general clean up

·   Unloading trucks, stocking items on shelves

·   Fast paced warehouse / industrial environment

 

 

Network Plus (Network+)

A Plus Technician (A+)

Brainbench Tech. help desk

 

 

 

2002-2003 Computer Education Institute, Riverside CA

Certificate: Computer System Repair

Perfect Attendance Certificate

High GPA Honors (3.84 GPA)

Course to study computer systems repair and networking with hands on training, with a focus on advanced repair topics.